TY  - BOOK
AU  - HARMON Paul
TI  - Busines process change:  A business process mangement guide for managers and process professionals   
SN  - 9780128158470
U1  - X9:8, Q9 
PY  - 2019///
CY  - Cambridge
PB  - Elsevier          
N1  - Glossary: 237-242p.; Appendix: 235-236p
ER  -