Heizer Jay H <br/><br/>
Cases in total quality management: manufacturing and services 

 - Cincinnati  South-Western College Publishing         1998 
 - xiii, 238p.  cm. 
<br/><br/> Appendix A-J, 219-238p. 
<br/><br/><label>ISBN: </label>0789506947 (pbk) 
<br/><br/><label>Standard No.: </label>6743 
<br/><br/><label>Source: </label> Narosa,  Textual 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>B2T0b89Q8, N8