TY  - BOOK
AU  - Heizer Jay H
AU  -  Nathan Jay
TI  - Cases in total quality management: manufacturing and services
SN  - 0789506947 (pbk)
U1  - B2T0b89Q8, N8 
PY  - 1998///
CY  - Cincinnati
PB  - South-Western College Publishing       
KW  - Total quality management
N1  - Appendix A-J, 219-238p
ER  -