TY  - BOOK
AU  - Goetsch David L
AU  -  Davis Stanley B
TI  - Introduction to total quality: Quality management for production, processing, and services
SN  - 013262155X (pbk)
U1  - B2T0b89Q8, N7 
PY  - 1997///
CY  - London Prentice-Hall International, Inc
KW  - Total quality
N1  - Appendix p
ER  -