Normann Richard <br/><br/>
Service management   Strategy and leadership in service bussiness    

 - Chichester  John Wiley & Sons England        1984 
 - xii, 143p. Bib p. 139-40  cm. 
<br/><br/><label>Source: </label> General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Industry
<br/><br/><label>Dewey Class. No.: </label>X9(Y):8, M4