TY  - BOOK
AU  - Dale Barrie
AU  -  McQuater Ruth
TI  - Managing business improvement and quality: implementing key tools and techniques
SN  - 0631207880 (pbk)
U1  - B2T0b89Q8, N8 
PY  - 1998///
CY  - Oxford
PB  - Blackwell Publishers Ltd       
KW  - Managing business
N1  - Bibliographical references 186-189p; Index 191-192p
ER  -