TY  - BOOK
AU  - Crum Colleen
AU  -  Palmatier George E
TI  - Demand management best practices :  Process, princi   
SN  - I932159010
U1  - X:731-8, P3 
PY  - 2003///
CY  - Florida
PB  - J.Ross Publication         
N1  - Bibliography P229-232
ER  -