TY - BOOK AU - TONNESSEN Tor TI - Managing process innovation through exploitation and exploration : A study on combining TQM and BPR in the Norwegian Industry. T2 - Sage Marketing In Marketing SN - 9783658044022 U1 - X:89Q8, Q4 PY - 2014/// CY - Germany PB - Springer Gabler KW - Commerce N1 - Bibliography chapterwise ER -