TY  - BOOK
AU  - Zink Klaus J Ed.
TI  - Successful TQM:  Inside stories from European quality awards winners   
SN  - 0566078007
U1  - X:89Q8.5.N9, N7 
PY  - 1997///
CY  - Hampshgire
PB  - Gower          
KW  -  Management
KW  - Quality Control
N1  - Bibliography chapterwise: P 179-80
ER  -