Cook Sarah <br/><br/>
Measuring customer service effectiveness 

 - Hants  Gower Publication           2004 
 - viii, 160p  cm. 
<br/><br/> Bibliography: P 153-155 
<br/><br/><label>ISBN: </label>056685380  4246.00 
<br/><br/><label>Source: </label> 1773, 29/06/2006, P.T. BOOKS INTERNATIONAL  General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commerce
<br/><br/><label>Dewey Class. No.: </label>X:511-8, P4