Irons Ken <br/><br/>
World of superservice   Creating profit through a p    

 - Harlow  Addison-Wesley            1997 
 - ix, 246p  cm. 
<br/><br/> Bibliography chapterwise 
<br/><br/><label>ISBN: </label>0201403846 
<br/><br/><label>Source: </label> General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing Management
<br/><br/><label>Dewey Class. No.: </label>X:51-8, N7