GOUD Aart P.J. <br/><br/>
Strategic service management   A guide into 20 different models, theories and concepts    

 - Houten  Wolters-Noordhoff            2004 
 - 201p  cm. 
<br/><br/><label>ISBN: </label>9781020733070  2140.1999999999998 
<br/><br/><label>Source: </label> 47, 28/09/2010, Indu Book Services  General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commerce
<br/><br/><label>Dewey Class. No.: </label>X9(Y):8, P4