TY  - BOOK
AU  - GOUD Aart P.J.
AU  -  GOUD Bettie M.J.
TI  - Strategic service management:  A guide into 20 different models, theories and concepts   
SN  - 9781020733070
U1  - X9(Y):8, P4 
PY  - 2004///
CY  - Houten
PB  - Wolters-Noordhoff          
KW  - Commerce
ER  -