Krishna S Jaya Ed. <br/><br/>
Effective E-CRM   Practices and perspectives    

 - Hyderabad  ICFAI University Press          2006 
 - ix, 176p  cm. 
<br/><br/><label>ISBN: </label>8131401723  318.75 
<br/><br/><label>Source: </label> 11872-A, 01/01/2008,  General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commerce
<br/><br/><label>Dewey Class. No.: </label>X:511:(D6,9(B), P6