TY  - BOOK
AU  - Brown Stephen W  et al... Ed.
TI  - Service quality:  Multidisciplinary and multinational perspectives   
T2  - Issues in Organizaiton and Management Series
U1  - X9(Y):89Q8, N1 
PY  - 1991///
CY  - Lexington
PB  - Lexington book         
KW  - Service Industry
ER  -