TY  - BOOK
AU  - Leonard Paul
AU  -  Zairi Mohamed
TI  - Practical benchmarking:  The complete guide   
SN  - 0412574101
U1  - X:89Q8, N4 
PY  - 1994///
CY  - London
PB  - Chapman and Hall        
KW  -  Management
KW  - Quality Control
N1  - Bibliography: P 253-57
ER  -