TY  - BOOK
AU  - Hogg Gillian
AU  -  Gabbott Mark Ed
TI  - Contemporary services marketing management:  A read   
SN  - 0030990351
U1  - X9(Y):51-8, N7 
PY  - 1997///
CY  - London
PB  - Dryden          
KW  - Service Industry
ER  -