TY  - BOOK
AU  - Ventola Eija
TI  - Structure of social interaction :  A systemic approach to the semiotics of service encounters   
T2  - Open Linguistics Series
SN  - 0861876261
U1  - Y:3(P), M7 
PY  - 1987///
CY  - London
PB  - Frances Pinter         
KW  - Sociology of Language
N1  - Bibliography P 254-63
ER  -