TY  - BOOK
AU  - Waller Jenny and others
TI  - TQM toolkit:  A guide to practical techniques for total quality management   
SN  - 0749412801
U1  - X:89Q8, N5 
PY  - 1995///
CY  - London
PB  - Kogan Page         
KW  -  Management
KW  - Quality Control
N1  - Bibliography: P 257-60
ER  -