Cook Sarah <br/><br/>
Customer care 

 - 2nd 
 - London  Kogan page           1997 
 - 222p  cm. 
 - How to improve competitiveress,staff motivation &profitability in today's service driven organization .
<br/><br/><label>ISBN: </label>0 7494 20775 8 
<br/><br/><label>Source: </label> General Book 
<br/><br/><label>Dewey Class. No.: </label>X:511-8, N7