TY  - BOOK
AU  - Cook Sarah
TI  - Customer care
T2  - How to improve competitiveress,staff motivation &profitability in today's service driven organization
SN  - 0 7494 20775 8
U1  - X:511-8, N7 
PY  - 1997///
CY  - London
PB  - Kogan page         
ER  -