TY - BOOK AU - RAM CHARAN TI - Know how: The 8 skills that separate people who perform from those who don't SN - 9781905211241 U1 - X:87, P7 PY - 2007/// CY - London PB - Random House Business Books KW - Commerce N1 - Bibliography: P 446-452; Glossary: P 565-576 ER -