TY  - BOOK
AU  - FLOWER Graham
AU  -  FAWCETT Phil
TI  - Customer information management
SN  - 9788180522970
U1  - X9(Y):6, P9 
PY  - 2009///
CY  -  New Delhi 
PB  - Ane Books        
KW  - Commerce
N1  - Bibliography Chapterwise. Glossary: P 310-315
ER  -