TY  - BOOK
AU  - RAJARAM S
AU  -  SIVAKUMAR M
TI  - Total quality management
SN  - 9788177226232
U1  - X:89Q8, P8 
PY  - 2008///
CY  -  New Delhi 
PB  - Biztantra         
KW  - Commerce
N1  - Bibliography: P 252-268
ER  -