TY  - BOOK
AU  - SURI Gunmala
AU  -  SHARMA Puja Chhabra
TI  - Total quality management
SN  - 9789350043172
U1  - X:89Q8, Q3 
PY  - 2013///
CY  -  New Delhi 
PB  - Biztantra         
KW  - Commerce
N1  - Bibliography: P 389-400
ER  -