Clow Kenneth E <br/><br/>
Services marketing   Operation, management, and strategy    

 - 2 
 - New Delhi   Biztantra           2003 
 - xii, 460p.  cm. 
<br/><br/> Appendix: P 371-444; Glossary: P 445-449 
<br/><br/><label>ISBN: </label>8177223763  237.15000000000001 
<br/><br/><label>Source: </label> 09-00982, 02/05/2009, Atlantic Publisher & Distributers  General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commerce
<br/><br/><label>Dewey Class. No.: </label>X9(Y):51, P3/TD