Oakland John S. <br/><br/>
Total quality management: Text with cases 

 - 3 
 - Amsterdam  Butterworth Heinemann          2003 
 - x, 483p.  cm. 
<br/><br/> Bibliographical references 471-478p; Index 479-483p 
<br/><br/><label>ISBN: </label>0750657405 (pbk) 
<br/><br/><label>Standard No.: </label>2170 
<br/><br/><label>Source: </label> Textbook 
<br/><br/><label>Dewey Class. No.: </label>B2T0b89Q8, P3   TOR