TY  - BOOK
AU  - Oakland John S.
TI  - Total quality management: Text with cases
SN  - 0750657405 (pbk)
U1  - B2T0b89Q8, P3   TOR 
PY  - 2003///
CY  - Amsterdam
PB  - Butterworth Heinemann        
N1  - Bibliographical references 471-478p; Index 479-483p
ER  -