TY  - BOOK
AU  - VIVEK S.
TI  - Delivering public services effectively:  Tamil Nadu and beyond   
SN  - 9780199451326
U1  - V211,6:3, Q5 
PY  - 2015///
CY  -  New Delhi 
PB  - Oxford University Press       
KW  - Commerce
N1  - Glossary: p 537-46
ER  -