TY  - BOOK
AU  - BEDI Kanishka
TI  - Quality management
SN  - 9780195677959
U1  - X:89Q8, P6 
PY  - 2006///
CY  -  New Delhi 
PB  - Oxford University Press       
KW  - Commerce
N1  - Bibliogrphy: P 287-299
ER  -