TY  - BOOK
AU  - JAUHARI Vinnie
AU  -  DUTTA Kirti
TI  - Services marketing:  Text and cases   
SN  - 9780199456161
U1  - X9(Y):51, Q7 
PY  - 2009///
CY  -  New Delhi 
PB  - Oxford University Press       
KW  - Commerce
ER  -