BESTERFIELD Dale H. Total quality management - 3rd - New Delhi Pearson 2011 - xxi, 558p cm. Bibliography: P 255-84. Glossary: P 249-54 ISBN: 9788131732274 518.5 Source: 035/2013-14, 29/01/2014, EXCEL BOOK INTERNATIONAL General Book Subjects--Topical Terms: Commerce Dewey Class. No.: X:89Q8, N9;P3