TY  - BOOK
AU  - BESTERFIELD Dale H.
TI  - Total quality management
SN  - 9788131732274
U1  - X:89Q8, N9;P3 
PY  - 2011///
CY  -  New Delhi 
PB  - Pearson         
KW  - Commerce
N1  - Bibliography: P 255-84. Glossary: P 249-54
ER  -