VERMA Harsh V. Services marketing Text and cases - 2nd - New Delhi Pearson 2012 - xvi, 660p cm. Bibliography: P 267-79. Appendix: P 219-66 ISBN: 9788131754474 454.75 Source: 2578, 14/03/2014, VIBHA BOOKS INTERNATIONAL General Book Subjects--Topical Terms: Commerce Dewey Class. No.: X9(Y):51, P8;Q2