TY  - BOOK
AU  - Latzko William J
TI  - Quality and productivity for bankers and financial managers
T2  - Quality and reliability; 10
U1  - B28930bX62:89Q8, M6 
PY  - 1986///
CY  - New York    
PB  -  Marcel Dekker       
KW  -  Service industries-quality control
KW  - Bansk and banking
N1  - Includes bibliography
ER  -