Seth Rakesh <br/><br/>
Creating customer delight   How and why of CRM    

 - New Delhi   Response Books          2005 
 - 154p  cm. 
<br/><br/><label>ISBN: </label>0761932968  191.25 
<br/><br/><label>Source: </label> RKBA/06-07/3008, 12/12/2007, RAJKIRAN BOOK AGENCY  General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commerce
<br/><br/><label>Dewey Class. No.: </label>X:511-8, P5