Balachandran S <br/><br/>
Costomer-driven services management 

 - New Delhi   Response Books India         1999 
 - 333p. Bib p. 326-27  cm. 
<br/><br/><label>ISBN: </label>8170368421 
<br/><br/><label>Source: </label> General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Industry
<br/><br/><label>Dewey Class. No.: </label>X9(Y):51.2.N9, N9