TY  - BOOK
AU  - GITLOW Howard S.
TI  - Quality management
SN  - 9780070078062
U1  - X:89, Q8;P5 
PY  - 2005///
CY  -  New Delhi 
PB  - Tata McGraw Hill       
KW  - Commerce
N1  - Bibliography: p 246-67
ER  -