TY  - BOOK
AU  - FUTRELL Charles M.
TI  - Fundamentals of selling:  Customers for life through service   
SN  - 978007070659
U1  - X:514-8, P6:P8 
PY  - 2008///
CY  -  New Delhi 
PB  - Tata Mcgraw Hill       
KW  - Commerce
ER  -