FITZSIMMONS James A. <br/><br/>
Service management   Operations, strategy, information technology    

 - 5th 
 - New Delhi   Tata Mcgraw Hill Education        2006 
 - xiv, 605p.  cm. 
<br/><br/><label>ISBN: </label>9780070615663  671.5 
<br/><br/><label>Source: </label> 880, 14/03/2014, Pranami Book Service  General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commerce
<br/><br/><label>Dewey Class. No.: </label>X9(Y):8, P6