KAPOOR Ramneek Services marketing Concepts and practices - New Delhi Tata Mcgraw Hill Education 2011 - xxi, 432p. cm. Bibliography Chapterwise ISBN: 9780070700697 412.25 Source: 883, 14/03/2014, Pranami Book Service General Book Subjects--Topical Terms: Commerce Dewey Class. No.: X9(Y):51, Q1