TY  - BOOK
AU  - Day Ronald G
TI  - Quality function deployment:  Linking a company with its customers   
U1  - X:89Q8, N3 
PY  - 1993///
CY  -  New Delhi 
PB  - Tata McGraw-Hill India       
KW  - Quality Control
N1  - Bibliography P 239-40
ER  -