TY  - BOOK
AU  - SUNDRA RAJU S M
TI  - Total Quality Management:  A primer   
U1  - X:89Q8, N5 
PY  - 1995///
CY  -  New Delhi 
PB  - Tata McGraw-Hill India       
KW  - Quality Control
N1  - Bib.p- 176-77
ER  -