TY  - BOOK
AU  - INDIAN INSTITUTE OF BANKING AND FINANCE
TI  - Cutomer service and banking codes and standards
SN  - 9788171947942
U1  - X:5118-8, Q0 
PY  - 2010///
CY  -  New Delhi 
PB  - Taxmann Publications        
KW  - Commerce
N1  - Bibliography: P 214-217
ER  -