Martin William B <br/><br/>
Managing quality customer service 

 - New Delhi   Viva Book India         2004 
 - 94p  cm. 
 - Viva Crips Fifty -minute Book .
<br/><br/><label>ISBN: </label>8176495921 
<br/><br/><label>Source: </label> General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality Control Management
<br/><br/><label>Dewey Class. No.: </label>X:89Q8, P4