TY  - BOOK
AU  - Martin William B
TI  - Managing quality customer service
T2  - Viva Crips Fifty -minute Book
SN  - 8176495921
U1  - X:89Q8, P4 
PY  - 2004///
CY  -  New Delhi 
PB  - Viva Book India       
KW  - Quality Control Management
ER  -