TY  - BOOK
AU  - SMITH Bob
TI  - Fire up your communication skills:  Get people to listen, understand and give you what you want.   
SN  - 9788130918921
U1  - X:8N91, P5 
PY  - 2005///
CY  -  New Delhi 
PB  - Viva Books.        
KW  - Commerce
N1  - Bibliography: P 311-12
ER  -