GRONROOS Christian <br/><br/>
Service management and marketing   Customer management in service competition    

 - 3rd 
 - New Delhi   Wiley India          2007 
 - x, 483p  cm. 
<br/><br/> Bibliography chapterwise 
<br/><br/><label>ISBN: </label>8126512873  305.14999999999998 
<br/><br/><label>Source: </label> 09-00982, 02/05/2009, Atlantic Publisher & Distributers  General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commerce
<br/><br/><label>Dewey Class. No.: </label>X9(Y):51-8, P7/TD1