Rust Roland T  et al... <br/><br/>
Service marketing 

 - New York  Addison Wesley U S A       1996 
 - xx,508p.  cm. 
<br/><br/><label>ISBN: </label> 320.64 
<br/><br/><label>Source: </label> 1001/  General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Industry
<br/><br/><label>Dewey Class. No.: </label>X9(Y):51, N6