TY  - BOOK
AU  - Bender Paul S
TI  - Design and operation of customer service system
T2  - American Management Association NY
SN  - 0814453910
U1  - X:514-8, L6 
PY  - 1976///
CY  - New York
PB  - AMACO         
KW  - Salesmanship
ER  -